Our Privacy Policy

Effective Date: May 4, 2025

Welcome to Orient Paints (“we”, “our”, “us”). We are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how your information is collected, used, and shared when you access or use our website orient-paints.com and our mobile applications.

1. Information We Collect

We may collect and process the following categories of data:

• Personal Identification Information: Full name, email address, phone number, physical address.
• Account Information: Login credentials, purchase history, product preferences.
• Payment Information: Payment method details (securely processed via third-party providers).
• Device and Technical Information: IP address, browser type, device type, OS, usage logs.
• Location Data: When enabled by user permissions for enhanced delivery and localization.

2. How We Use Your Information

Your data may be used for the following purposes:

• To process and deliver your orders efficiently.
• To create and manage your user account.
• To provide you with customer support and respond to your inquiries.
• To improve our products, services, and user experience.
• To send promotional offers, newsletters, and product updates (you can opt out anytime).
• To comply with legal obligations and enforce our terms and policies.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent.
• Performance of a contract (e.g., fulfilling your orders).
• Legal obligations (e.g., tax and financial regulations).
• Legitimate interests (e.g., preventing fraud, enhancing services).

4. Sharing of Data

We may share your data with the following parties:

• Service Providers: Third-party vendors who assist with payment processing, order delivery, and IT services.
• Legal Authorities: If required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including to comply with legal and regulatory obligations.

6. Data Security

We implement strong security measures to protect your data, including encryption, secure servers, and access restrictions. However, no method of electronic storage or transmission over the Internet is completely secure.

7. Your Data Rights

You have the following rights regarding your personal data:

• Access your personal data.
• Request correction or deletion of inaccurate or outdated data.
• Withdraw consent at any time, where processing is based on consent.
• Object to processing based on legitimate interests.
• Lodge a complaint with a data protection authority if applicable.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can manage your cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children without verified parental consent.

10. International Data Transfers

If you are accessing our services from outside Egypt, please be aware that your data may be transferred to, stored, and processed in countries where data protection laws may differ from your jurisdiction.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Any significant changes will be communicated via our website and mobile apps. The "Effective Date" at the top will reflect the latest version.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Orient Paints
Website: https://orient-paints.com
Email: privacy@orient-paints.com